Contact Us
Let's Talk Security
" Whether you have questions, need a consultation, or require support, our team is here to provide reliable solutions with unmatched expertise. Reach out today—we’re ready to help. "
Tommy - Admin
At Solid Security, our unwavering commitment to each client is exemplified beginning with our owner, Tom O’Brien, who is personally involved and available with a direct line of communication to him to ensure immediate assistance. This company culture ensures swift resolutions and rapid project completions, reflecting our dedication to excellence and customer satisfaction.
Contact us anytime, we're here to help.
Locations are by appointment only
- Operations | 205 State Road 207 - St. Augustine, FL 32084
- Operations | 17521 HWY 155 S - Flint, TX 75762
- Office | 51 Fieldstone Estates Road - York, ME 03909
Request a quote, site visit or send a message.
Send A Message
Contact Us FAQ's
How can I get in touch with Solid Security for a consultation?
You can reach out anytime and talk to Tom directly by calling our direct line at 904-217-2891. If you would rather message or set a time to reach out just let us know by messaging us with the quick form above.
What information should I provide when contacting Solid Security?
Please provide the details to the information requests in the form above to help us understand your security needs or questions. This information helps us prepare and offer tailored solutions during our initial consultation.
What is the response time after I submit an inquiry?
Messages sent by 4:00 pm EST are answered the same day. We strive to respond to all inquiries within 24 hours during business days. If you contact us over the weekend or on a holiday, we will get back to you on the next business day.
Can I schedule an on-site assessment of my property?
Yes, we offer on-site assessments to evaluate your security needs comprehensively. Please contact us to schedule a convenient time for our security experts to visit your property.
Does Solid Security provide emergency support?
While our standard business hours are 9:00 am – 5:00 pm, we understand that a need for after hours support can occur at any time. For urgent matters outside of business hours, please call Gallaghers after hours support number at 1-866-922-7329.
How does Solid Security handle customer feedback or complaints?
We value your feedback and view it as an opportunity to improve our services. If you have any concerns or suggestions, please contact us, and we will address your needs promptly and professionally.
Are there any resources available to help me understand my security options before contacting you?
Yes, our website offers various resources, including articles and case studies, to help you understand our services and the security solutions we provide.