Support
Solid Support You Can Rely On
" Our team is committed to providing fast, reliable support to keep your security systems running at their best. If you need assistance, we’re here to help. "
James - Lead Field Supervisor
At Solid Security operations are highly efficient due to our lean sales force and our products superb due to the thorough training and precision of our installation team. These attributes strongly highlight our dedication. Solid Security maintains a “handle it right now” mindset, ensuring swift resolutions and rapid project completions. This approach has solidified our reputation as the go-to company for power fences, attracting customers who value prompt and personalized service.
Solid Security always strives to go above and beyond for our clients, new or existing.
If you are looking for a quote for new work or repair on any system submit it here to be forwarded to the correct representative as quickly as possible. All submissions before 4pm are responded to the same business day.
Request a quote, site visit or repair order.
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Support FAQ's
How do I contact Solid Security support?
You can reach Tom via phone at 904-217-2891, email at tom@solidsecurityusa.com , or by submitting a request with the appropriate form above.
Why is Tom listed as the only contact?
Tom’s the owner and he is never too busy to connect with his valued customers. You won’t get lost in the shuffle, and his reputation assures his work is Solid! Solid Says It All!
What are your support hours?
Office hours are 8:00 am – 5:00 pm EST. Gallagher after hours support is available for critical issues is 1-866-922-7329.
How do I reset my security system password or access credentials?
For security reasons, password resets must be requested by an authorized account holder. Contact support, and we will guide you through the secure reset process.
My system is showing an error message. What should I do?
Try the following troubleshooting steps:
- Check for any power or network issues.
- Restart the system or control panel.
- If the issue persists, note the error code and contact support for further assistance.
How do I schedule a maintenance check for my security system?
You can schedule routine maintenance by contacting us or submitting a request in the form above. We recommend regular system check-ups to ensure optimal performance.
What should I do if my alarm goes off and there was no attempt?
If your alarm triggers and it’s not an attempt, you can silence it via your security panel or mobile app. Then, contact us to diagnose the issue.
How do I update my emergency contacts or monitoring preferences?
To update your emergency contact list or monitoring settings, please contact us to verify your identity for security purposes, before we can make the update.
Do you offer remote support for troubleshooting?
Yes, many issues can be resolved remotely. Our technicians can guide you through troubleshooting or remotely access certain system functions. Give us a call and we will be happy to assist.